Returns

 

Before shipment, our glasses will be carefully tested, checked and checked by employees, and internal and external packaging will be adopted to avoid possible loss during transportation. Please feel free to use.

 

For any reason, you are not satisfied with any of our products. We strongly recommend that you contact our high-quality customer service team first, and we will provide you with satisfactory solutions.

 

Please note that if the goods arrived are damaged, parts are missing, or the goods you received are incorrect, please contact us in time and you need to return the purchased goods. After verification, we will immediately send you new items without paying additional fees. After our coordination, we will confirm the freight payment. If you have other needs, please contact our customer service in time, and we will contact you again to confirm and propose appropriate solutions.

 

 

1 before returning goods, please contact our online customer service or email: doovic88888@outlook.com Approve returns.

 

2. All returns must be returned without wear, including glasses case and lens cleaning cloth. Please safely pack your glasses and leave your name, contact information, order number and the reason for returning the glasses.

 

3. Once we receive your request for refund, we will process the refund within 3 working days. Your refund will be returned to your original payment method. Once your refund is processed, your bank will need 7 to 10 working days to process the letter of credit and refund to your account.

 

4. We suggest you send the return in a traceable way so that we can observe the logistics of the return at all times, and it is also helpful for you to get the refund as soon as possible.

 

 

If you want to add products to the order, change the details of the shipping address, delete items from the order or cancel the order completely, please contact our online customer service or send an email to our customer service team doovic88888@outlook.com .Please have your order number ready for our confirmation.

 

Please note that once your order has been sent, it cannot be modified. If you want to repair the information of glasses parameters, please contact us in time. Once your lenses have been processed and manufactured, we can only tell you that we can’t modify the order and will not refund. Therefore, it is necessary for you to carefully check the product information before placing an order.

 

If you have any questions or report problems in the order, please contact us.

 

 

1 . The policy does not cover damage caused by accident, negligence or improper care.

 

2. After the full refund, the store points rewarded by the order will also be recovered.

 

3. We (www.doovicglasses. Com) are not responsible for shipping damage or shipping loss.